Frequently Asked Questions
Everything you need to know about your Brick electronics experience.
What is the standard shipping timeframe for orders?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. All orders include a tracking number sent via email once the package departs our warehouse.
Does my device come with a manufacturer warranty?
Yes, all electronics purchased through Brick come with a standard 12-month manufacturer warranty covering hardware defects. Extended protection plans are also available at checkout.
What is your return policy for opened electronics?
Items can be returned within 30 days of delivery. To be eligible for a full refund, the device must be in its original packaging with all accessories included. A restocking fee may apply to opened items.
How do I know if a product is compatible with my current setup?
Each product page features a detailed 'Technical Specifications' section. If you have specific compatibility questions regarding software or voltage, our support team is available 24/7 via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through our financing partners.
Do you offer technical support for setup and installation?
Absolutely. Every purchase includes access to our digital setup guides. For complex installations, you can schedule a remote session with a Brick technician through your account dashboard.